Your order will be delivered to the address you provided when placing your order.
For any product available in stock, shipment takes place within 48/72 hours.
All shipments are sent with a tracking number.
The shipping time refers to the time needed to prepare and send your parcel from our warehouse.
The delivery time is added on top of that: it is the time the carrier takes to bring the parcel to you.
The total time you wait for your order is therefore the sum of both.
Tracking numbers can be tracked at https://www.17track.net

F.B. DULYS does everything possible to meet the shipping times stated on the website but cannot be held responsible for the consequences of a delivery delay or a lost parcel caused by a third party, by your own fault, or due to an unforeseeable and insurmountable event constituting force majeure (pandemic, end-of-year holiday period).

Christmas period: Each year, delivery times are usually extended during the period from November 15 to December 25 due to the very high volume of parcels processed by postal services.
We bear no responsibility whatsoever for extended delivery times due to the end-of-year holidays.

If a parcel is not received within 30 days of the shipping date, an investigation is carried out with the carrier and may take several days.
During this period, no refund or reshipment can be issued.
If the parcel is declared lost by the postal services, the buyer will be entitled to either a full refund or the shipment of a similar product.